The Help Desk system has a web access/interface which enables our customers to log, monitor/track and comment on all aspects of their calls at any time of the day or night. All issues are allocated a reference number which is automatically emailed back to the originator. Management Reports are provided to customers electronically, detailing call movement on a monthly basis.
The Customer Services Department interfaces with all business divisions within Advantage and is headed up by the Customer Services Manager, who acts as the first point of contact should an escalation process need to be invoked. Equally, the Customer Services Department may be contacted at any time to answer general questions or for guidance as to who to contact regarding specific software queries.
